Privacy Policy

Last updated: [Month] 2026

Auto Solve Financial Pty Ltd (ABN [ABN to confirm]) ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we handle your personal information, including credit related information.

We comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy (Credit Reporting) Code (the CR Code). This policy should be read together with our Credit Guide.

The information we collect

The kinds of information we collect depend on the services you ask us to provide. To arrange finance for you, we typically collect:

• Personal information, your name, contact details, date of birth, and identification details (such as your driver licence or passport).
• Financial information, your income, expenses, assets, liabilities and employment details.
• Credit related and credit eligibility information, information about your consumer credit, including credit applications, repayment history information, default information, and information derived from a credit reporting body.

How we collect your information

Wherever possible we collect your information directly from you, for example, through our website, by phone, by email, or when you complete an application. With your consent, we may also collect information from other sources, including:

• credit reporting bodies;
• lenders and finance providers on our panel;
• your employer, accountant or other referees (to verify the information you give us); and
• our aggregator and our licensee.

Why we use your information and who we disclose it to

We collect, hold, use and disclose your information to assess your needs and arrange finance for you, to comply with our legal obligations, and to manage our relationship with you. We may disclose your information to:

• lenders and finance providers on our panel, so they can assess your application;
• our aggregator and our licensee, [Licensee name];
• credit reporting bodies;
• insurers and providers of related products you ask us to arrange;
• our professional advisers and service providers (such as IT, document verification and administration providers); and
• anyone else you authorise us to deal with, or where we are required or permitted by law.

When you choose to proceed with a loan, the lender will usually run a credit check as part of assessing your application.

Credit reporting

To help arrange your finance, we may obtain credit information about you from credit reporting bodies, and we may disclose information to them. The major credit reporting bodies in Australia include such as Equifax, illion and Experian. You can obtain each credit reporting body's own policy about how they manage credit related information from their websites.

In relation to your credit related information, you have the right to:

• request access to the credit information we hold about you, and ask us to correct it if it is wrong;
• ask a credit reporting body not to use your credit reporting information for the purposes of direct marketing or pre screening of credit offers;
• ask a credit reporting body not to use or disclose your credit reporting information if you believe you have been, or are likely to be, the victim of fraud; and
• be notified if we, or a credit reporting body, deal with a complaint that relates to your credit related information.

Direct marketing

From time to time we may use your contact details to tell you about products, services or offers we think may interest you. You can opt out of receiving direct marketing from us at any time by contacting us at privacy@autosolvefinancial.com.au or by using the unsubscribe facility in any electronic message we send you. As noted above, you can also ask a credit reporting body not to use your credit reporting information for direct marketing or pre screening.

Data security and overseas disclosure

We take reasonable steps to protect your information from misuse, interference and loss, and from unauthorised access, modification or disclosure. We hold information in both physical and electronic forms with appropriate safeguards, and we destroy or de identify information when it is no longer needed.

Some of our service providers may store or process information outside Australia. [Insert details of any overseas disclosure, e.g. the countries where data may be disclosed, or state that we do not disclose your information overseas.]

Accessing and correcting your information

You can ask us for access to the personal and credit related information we hold about you, and you can ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, contact us at privacy@autosolvefinancial.com.au or write to us at 25 Moncrief Road, Nunawading VIC 3131. We will respond within a reasonable period. There is no charge for making a request, although we may charge a reasonable fee for giving access in some circumstances, and we will tell you about any fee in advance.

Privacy complaints

If you believe we have breached the Australian Privacy Principles or the CR Code, please contact our Privacy Officer at privacy@autosolvefinancial.com.au, or by mail at 25 Moncrief Road, Nunawading VIC 3131. We will acknowledge your complaint, investigate it, and respond to you in writing. Our full complaints process is set out on our Complaints & Dispute Resolution page.

If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, or to the Australian Financial Complaints Authority (AFCA) where it falls within AFCA's remit.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website, and the "Last updated" date above shows when it was most recently revised.